A framework for AI deployment

Treat your AI agents
like employees.

Successful AI deployment is not a technology
decision. It is an organizational one.
Organizational structure
Business Unit A
Business Unit B
Business Unit C
Business Unit ...
Domain Expert
AI Agent
Domain Expert
AI Agent
Domain Expert
AI Agent
Domain Expert
AI Agent
Engineer
Engineer
upward support into units
AI Ops Team
Forward-deployed engineers support every business unit by configuring agents, handling integrations, and coaching domain experts. One engineer can support multiple units.
Shared infrastructure
Agent platform System integrations Context layer Data connectivity

Domain Expert

Comes from within your organization

Every AI agent needs a human manager who owns its outcomes. This is your domain expert: the person who understands the work the agent is meant to do.

They decide what the agent does: its mandate, what it can access, and what it cannot. They monitor performance, review what it has actually done, and lead improvements when it falls short.

No AI expertise required. What matters is domain knowledge, management experience, and willingness to learn alongside the technology.

Forward-Deployed Engineer

Technical counterpart to the domain expert

The forward-deployed engineer translates business intent into working agents. They configure and deploy what the domain expert decides without needing domain expertise themselves.

Early on, they do most of the hands-on work while explaining what they are doing. Over time, domain experts take on more themselves. The engineer handles technical decisions: integrations, system connections, and deployment blockers.

One engineer supports multiple agents across multiple units. They escalate infrastructure gaps up to AI Ops, not back to the domain expert.

AI Ops Team

Organization-wide function, not per-unit

Behind every domain expert and forward-deployed engineer is the AI Ops Team: the unit that makes deployment possible across the whole organization.

It owns the agent platform, manages system integrations, and builds the context layer that lets agents access the right information at the right time.

The domain expert never needs to see the infrastructure details, but every useful agent depends on what this function enables.